Organisations in many sectors are already using RPA to increase productivity and profitability. The system agnostic software allows automation of tasks in any systems landscape, benefiting from reduced errors, improved compliance, reduced process cycle time and lower labour costs, with low investment and an alternative to offshoring. Our experience demonstrates labour cost reductions of over 50%, reduction in process cycle time of up to 75%, and near perfect process accuracy and compliance. RPA also drives increased employee engagement by automating many of the mundane and repetitive tasks that they have to complete, allowing them to focus on more value-adding activities.
Not all computer-based processes are eligible for robotisation. Processes that are repetitive, standardised and high frequency are immediate candidates for automation, while others may be candidates if they can be standardised. While RPA is typically most applicable to ‘support’ functions, ‘operations’ are increasingly looking at how RPA can help them free up time to better focus on their customers.