Robotic Process Automation

Robotic Process Automation (RPA) involves automating repetitive computer-based tasks by using automation software to drive cost savings and focus on value adding activities.

The benefits of RPA are business wide

Organisations in many sectors are already using RPA to increase productivity and profitability. The system agnostic software allows automation of tasks in any systems landscape, benefiting from reduced errors, improved compliance, reduced process cycle time and lower labour costs, with low investment and an alternative to offshoring. Our experience demonstrates labour cost reductions of over 50%, reduction in process cycle time of up to 75%, and near perfect process accuracy and compliance. RPA also drives increased employee engagement by automating many of the mundane and repetitive tasks that they have to complete, allowing them to focus on more value-adding activities.

Many processes are eligible for RPA, spread across multiple business functions

Not all computer-based processes are eligible for robotisation. Processes that are repetitive, standardised and high frequency are immediate candidates for automation, while others may be candidates if they can be standardised. While RPA is typically most applicable to ‘support’ functions, ‘operations’ are increasingly looking at how RPA can help them free up time to better focus on their customers.


Our methodology ensures results. We identify process robotisation opportunities, as well as simplifying, standardising and automating processes. We select RPA technology solutions, create business cases and transformation roadmaps, as well as re-design organisation to embed transformation. We have extensive RPA expertise and experience. We have deployed RPA solutions of varied size and scale across a variety of clients, including Manpower, BPI, Imerys, PGA, Thales and Foncia.

Bringing the digital revolution to operations

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Typical processes eligible for RPA

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Typical support functions applicable for RPA

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Typical operations applicable for RPA

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Case study: roadmap development

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