The omni-channel journey

What should businesses focus on in their online evolution?   The retail landscape in Australia is changing, and many companies are struggling with poorly performing supply chains as the need to provide an omni-channel service via online, click and collect and retail stretches ...

Retailers need to deliver the goods this Black Friday

Black Friday should not just be an opportunity for retailers to follow the herd – instead, they should develop their own marketing and pricing strategies focusing on delivery practises. The UK version of Black Friday does not have a Thanksgiving holiday to anchor the period allowing ...

Retailers need to be smarter to avoid seeing red during Black Friday

With Black Friday on the horizon, retailers need to add this to their calendars to ensure they make the most of what is now the biggest sales period of the year. Black Friday is a relatively recent import to the UK, so is inextricably linked to the rise of online shopping. In the ...

Major retail investment in Brazil is enhancing supply chain optimisation

Supply chain operations in Brazil, which have felt the impact of the major political and economic turmoil in the country, could start to see significant improvements over the next few years, largely due to the relatively recent arrivals of major retailers, such as Amazon. This is ...

Amazon’s disruption of the grocery, food delivery and home-care industry could spark unlikely alliances

Amazon’s recent advances into the homecare and food delivery market, following the much vaunted expansion of its pre-existing delivery deal with Morrisons, the rumoured launch of a new housekeeping service, as well as Amazon Restaurants and Amazon Fresh services, could result in ...

Down-under companies use expertise from Europe and US to build supply chain excellence

The globalisation of Australia’s retail industry, particularly amongst its supermarket chains is forcing firms to rethink how they manage their supply chain processes. Frans Verheij, director at global supply chain consultancy Crimson & Co, suggests this is increasing demand for ...

Amazon drone delivery will be winging its way to you soon… but it still faces limitations

Amazon’s announcement that it is working with the British government to test deliveries via drones represents the beginning of an exciting new era for the way people receive goods, but ultimately it won’t revolutionise the retail industry just yet. This is according to Nick Miller, ...

Retailers need to be savvier and smarter to avoid feeling blue during Black Friday

Black Friday should not just be an opportunity for retailers to follow the herd – instead, they should develop their own marketing and pricing strategies. Doing this, combined with inventive delivery practices, will allow them optimise their sales and margins over the whole Christmas ...

Will Amazon Fresh mean supermarket delivery services shake-up?

Amazon’s introduction of its ‘Amazon Fresh’ service in the UK could prove to be the catalyst which forces the leading supermarket retailers to re-evaluate their delivery strategies, says Nick Miller, Head of FMCG at Crimson & Co. Amazon has quietly started to offer around 50 ...

Supply chain scrutiny key to tackling campylobacter threat – Supply Management

A recent report from the Food Standards Agency (FSA) stated 73 per cent of supermarket chickens contain the potentially killer bug campylobacter. The major supermarket chains have quite rightly announced actions they will be taking to address the risk this bug represents. To ensure ...

Amazon Prime Now will force retailers to reassess existing delivery strategies

The success of Amazon’s new one-hour delivery service will depend on a number of factors, notably product availability, as well as the customer’s willingness to pay inflated delivery prices to secure a product and have it in their hands within 60 minutes, says Jon Gibson, Head of ...

Sustainable positions under pressure – Retail Week

In 2009, research by academics at Heriot-Watt University in Edinburgh found that home delivery produces 20 times less carbon dioxide than if a customer takes their car to the shops. A couple of years later in 2011 and ecommerce had already become accepted as enviro-friendly, with ...

Supermarkets are well within their rights to fight the pricing ‘super-complaint’

Consumer group Which? on Tuesday (21 April), issued a ‘super-complaint’ accusing supermarkets of deliberately ‘misleading’ and ‘confusing’ consumers out of 100s of millions of pounds. But Nick Miller, Head of FMCG at supply chain consultancy Crimson ...

Big-box supermarkets are left on the shelf

The disappointing festive trading period for the big four supermarkets could prove to be catalyst harbinger for a major change to the way consumers shop for food, according to Nick Miller, Head of FMCG at Crimson & Co. Nick suggests we are now entering a new era that will see ...

Black Friday, Cyber Monday… why not Mobile Thursday perhaps?

In the countdown to Christmas retailers should be prepared to use industry trends, as well as marketing and pricing strategies in order to stay ahead of competitors, according to Nick Miller, Head of FMCG at Crimson and Co. On 28 November, the UK will see the return of ...

‘Tis the season for consumers to click & collect, says Crimson & Co

The battle lines for dominance of the Christmas consumer trade are already being drawn according to Nick Miller, Head of FMCG at Crimson & Co. Nick states that in order for retailers to stay ahead of competitors, businesses must be prepared to forge new relationships with ...

Talk to the hand… Why does Retail persist on blanking the benefits of S&OP? – Bdaily

Crimson and Co are pleased to announce Director Dave Albert’s comments on the retail industry ignoring the benefits of S&OP. The global retail sector presents the perfect business conundrum for sales & operational planning (S&OP): a delicate tightrope of supply and ...

Firms must have clear sight across entire supply chains, says Crimson & Co

Retailers need to take more responsibility over their supply chain or face regulation, according to Nick Miller Head of FMCG at Crimson and Co. Nick said the focus must be to have clear sight across their entire supply chains. ‘Progress is being made, my argument is there is a ...

ASOS disaster recovery response praised

The recent fire at the distribution centre of leading British online retailer ASOS is a textbook example in the importance of having an effective disaster recovery plan in place across your organisation’s supply chain, in order to ensure business continuity says, Jonathan Gibson, Head ...

Food wastage among retailers is ultimately leaving a bad taste in the mouth – Retail Times

Addressing issues across the supply chain including farming, production, retail and consumer education are central to supermarkets tackling food wastage, according to Nick Miller, Head of FMCG at Crimson & Co. A recent report published by the Waste and Resources Action Programme, ...

Click & collect delivers something new to the supply chain – Retail Times

The explosive growth of click & collect services in the UK represents an opportunity for the retail sector to do away with overly complicated delivery strategies, and ultimately relieve pressure on an organisations supply chain, says Nick Miller, Head of FMCG at Crimson & Co. ...