This involves the management of vehicles and staff on a tactical basis to balance running cost with service demands. The frequency of scheduling can vary from many times a day up to once a month, depending on the industry. Numerous software and tracking systems exist to carry out this task.
We do not offer any routing or scheduling software, but we help businesses to optimise the use of their existing packages. We also design and implement the service level agreements and key performance indicators that are required as design parameters for the scheduling systems.
Business to consumer trading looks attractive, but the home delivery channel has a very different nature to the regular business to business channel. Because it interfaces with the ultimate consumer, it generates many more queries, complaints, missed deliveries and returns, which create an explosion in internal communications. The home delivery channel needs to have a completely different set of processes and management compared to business to business.
We help clients to design their customer offering, and then implement the supporting processes for warehousing, delivery & call centres. We also support the selection process to find the appropriate logistics partners.