

A key measure for any distribution operation is the utilisation of the assets, with the trade-off against this being the service level offered to the customer. Capacity management helps to set and maintain this strategic balance.
We have helped clients to plan the distribution assets required, schedule vehicles and staff, and devise operational strategies to cope with seasonality and growth as part of maintaining the right distribution capacity at an appropriate cost.
There are two major elements to an outsourcing process and one fundamental rule. The elements are choosing a partner/contractor and working out what you want to outsource and what must be kept in-house. The fundamental rule is that you cannot outsource responsibility. When responsibility is outsourced, the contractor sets the agenda and designs the service levels, and the client no longer has the skills nor knowledge to intervene.
We have assisted clients in specifying their requirements, tendering and selecting outsource partners, designing contract measurement and KPI tools, and renegotiating with contractors.