Returns

Consumer returns is a more critical matter than it is often given credit for. As well as operating a policy that is within current consumer legislation and recognising the rights of customers, organisations must create processes and infrastructure which allow for the logistics that support the policy.

With many organisations now aiming to integrate customer returns and customer support, reverse logistics has become a critical component of supply chain management. Many companies are unclear in the area, from customer feedback and cost, through to contingency planning and recall strategies.

Whether you're looking to measure, assess and understand the returns suffered by your business, understand the cost and means of disposal available or simply formalise your way of working as a clear, lucid policy, we have significant experience in supporting the integration of returns processes into supply chains.

Service level expectations by sector

Understanding the level of service your customers expect may seem like the foundation stone of any successful retailer or service provider. Often, however, regardless of the executive vision of an organisation, the service model and processes in a company's supply chain can make service level delivery, and hence the customer experience, an unpredictable one.

Most modern consumer markets are crowded, competitive arenas, often with large conglomerates not affected by the perceived barriers to entry or emerging channels obfuscating market forces. There has never been a more important time to match the service level targets for your offering to the changing needs of your customers.

Crimson & Co's breadth of experience across a wide range of sectors, along with a wealth of supporting best practice and industry material, give us the perfect platform to guide clients on consumer expectations, from reviewing target service levels to assessing the cost of entering new market sectors.